STEP 1: Call
Call us at (949)-682-WISE (9473) and request to be helped by Remote Support
STEP 2: Pay
STEP 3: Connect
- Hold the Windows Key, then press “R” to bring up the Run box.
- Type “msra“, then press “Enter“
- Select “Invite someone you trust to help you“.
- You may be able to select “Use e-mail to send an invitation” if your default email client is setup properly.
If you are unable to request assistance you may have to Allow remote assistance to this computer, please follow the steps from this link.
STEP 4: Repair
- Read the “Remote Desktop Support Disclaimer below
- Digitally sign your name and agree to accept support from Wise I.T.
- Sit back and let Wise I.T. repair your problem
REMOTE DESKTOP SUPPORT DISCLAIMER
By requesting and accepting a remote session from a Wise I.T. representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. Wise I.T. does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the Windows Remote Assistance software or system performance.
Wise I.T. recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with a Wise I.T. representative. Wise I.T. further recommends that you remain seated at your desktop throughout the entire remote session.
Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. Wise I.T. will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.
Wise I.T. continuously undertakes to take the utmost care when in use of your computer. However, Wise I.T. cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems requiring an on-site call.