STEP 3: Connect

1. Click one of the buttons below either PC or Mac depending on the system operating system that is in need on Remote Support.
2. You will be redirected to a page “Loading Teamviewer Now” depending on your Internet Browser will determine the location TeamViewerQS app download.
3. You will have to “Open” or “Run” the application and accept the Disclaimer
4. Please let the technician on the phone know when you see your “session code”

STEP 4: Repair

• Read the “Remote Desktop Support Disclaimer below
• Digitally sign your name and agree to accept support from Wise I.T.

Sit back and let Wise I.T. repair your problem.

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REMOTE DESKTOP SUPPORT DISCLAIMER

By requesting and accepting a remote session from a Wise I.T. representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. Wise I.T. does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the Remote Assistance software or system performance.

Wise I.T. recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with a Wise I.T. representative. Wise I.T. further recommends that you remain seated at your desktop throughout the entire remote session.

Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. Wise I.T. will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

Wise I.T. continuously undertakes to take the utmost care when in use of your computer. However, Wise I.T. cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems requiring an on-site call.

(DO NOT DOWNLOAD UNLESS YOU HAVE A MAINTENANCE CONTRACT)